Using Mailbox Repair Request in Exchange Server 2010, 2013

Description: Mailbox Repair use to check corrupted mailbox and attempts to repair it. This blog covers the process to repair corrupt mailbox using Mailbox Repair Request in Exchange Server 2010, 2013.

Mailbox repair is a method in which the systems checks a mailbox or Database for a corrupted mailbox and attempts to repair it. We will go through what is this process consists of. Understanding is the first step. Then we will look at how to run a repair. One this which needs to be noted that during the repair process, the mailbox cannot be accessed. Also if you run a pair against a Database, the only way to stop the process is to dismount the Database. Therefore, ensure you understand why you may need to run it against the Database. There are also some variance between some commands and process between Exchange 2010 and 2013 for example. Why would you need to repair a mailbox? Corrupted data on an mailbox or Database can cause erratic client-server behaviours: Outlook may not synchronize; items may not archive properly even Microsoft Outlook hangs or may freeze etc. Let us look at how we accomplish this.

First we need to check if we have another empty or non-working Database. Thereafter, we need move that mailbox to the quieter Database. You can run the a mailbox move by running the following command:

New-MoveRequest -Identity “user@domain.com” -TargetDatabase “temp-db02”

This will then move the mailbox to that quieter Database. Depending on the size of the mailbox, you can gauge how long it will take. If you do not have the luxury of this then begin with Detecting first against a mailbox by running this command:

New-MailboxRepairRequest -Mailbox <user@domain.com> -CorruptionType ProvisionedFolder,SearchFolder,AggregateCounts –DetectOnly | fl

We have appended the command with some flags and this is what is checked in the flags:

  • Search folder corruptions (using the SearchFolder value of the CorruptionTypeparameter)
  • Aggregate counts on folders that aren’t reflecting correct values (using the AggregateCounts value of the CorruptionTypeparameter)
  • Views on folders that aren’t returning the correct content (using the FolderView value of the CorruptionTypeparameter)
  • Provisioned folders that are incorrectly pointing into parent folders that aren’t provisioned (using the ProvisionedFolder value of the CorruptionTypeparameter)

This would an example of the command run against a Database:

New-MailboxRepairRequest -Database MBX-DB01 -CorruptionType ProvisionedFolder,SearchFolder,AggregateCounts –DetectOnly | fl

Then depending on the corruption report, in order to run a mailbox repair, run the following as an example:

New-MailboxRepairRequest -Mailbox <user@domain.com> -CorruptionType FolderView

If you can locate the flag on the mailbox by running either Get-mailbox –Mailbox User@domain.com | fl , locate the “Repair Required” is under a CustomAttribute, run the following command which repairs all corruption types for mailboxes that have CustomAttribute2 set to Repair Required.

Get-Mailbox -Filter {CustomAttribute2 -like “Repair Required”} | New-MailboxRepairRequest -CorruptionType SearchFolder,AggregateCounts,ProvisionedFolder,FolderView

To avoid any performance problems, Exchange enforces limits on the number of simultaneous repair requests that can be submitted per server. Only one request can be active for a database-level repair; up to 100 requests can be active for a mailbox-level repair per server.

Are you looking for an easier and faster way to repair corrupt Exchange database?

Look at the table below for more information about repairing Exchange database:

New-MailboxRepairRequest Stellar Repair for Exchange
Can recover a mailbox to PST No Yes
Can recover a mailbox to another Exchange Server No Yes
Can recover a mailbox to an Office 365 Tenant No Yes
Can read from an EDB file No Yes
Can recover a corrupted database Yes* Yes
Fast read and recovery process Slow Very Fast

Best Alternative: Stellar Repair for Exchange has designed to work on all type of corruption problems. The software is the best way to repair corrupt EDB file & export data to PST, Live Exchange & Office 365. The software works in all type of corruption errors like dirty shutdown, fail to mount, log file missing without any data loss. You can download a free version of Stellar Repair for Exchange to check the preview of your mailboxes items and test it directly in your environment

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