I am a results-driven IT professional with over 10 years of experience delivering innovative solutions across enterprise environments. My technical expertise spans Windows Server platforms, Microsoft Exchange, Office 365, Azure cloud infrastructure, and Linux systems. I bring more than 15 years of hands-on experience in networking, cybersecurity, and infrastructure automation—enabling organizations to operate securely, efficiently, and at scale.
In addition to my strong technical foundation, I hold a Higher Certificate in Information Technology and am currently pursuing a Degree in Information Technology and Management. This academic path reflects my commitment to bridging the gap between technology and business—combining deep IT knowledge with strategic thinking to deliver high-impact results.
My passion lies not only in solving complex technical challenges, but also in aligning IT initiatives with business objectives. I thrive in dynamic environments where I can contribute to digital transformation, streamline operations, and empower teams with technology.
Key Skills & Focus Areas:
- IT Infrastructure & System Administration
- Microsoft 365 | Azure | Windows Server | Exchange
- Linux Administration & Automation (Bash, PowerShell, etc.)
- Networking (LAN/WAN, Firewalls, VPNs, Routing)
- Cybersecurity Best Practices & Risk Mitigation
- Cloud Migrations & Hybrid Environments
- Business-IT Alignment | Digital Strategy | IT Governance
- Process Automation | ITIL Framework | Incident & Change Management
I’m aligning my career path to include greater focus on digital innovation, cross-functional collaboration, and leadership opportunities that blend technical depth with business strategy.
Let’s connect if you’re looking for a professional with a strong technical background, a business mindset, and a passion for continuous improvement.
Administration & Management
- System Administration – Expert
- Microsoft 365 Administration – Expert
- Exchange Online – Expert
- SharePoint Administration – Intermediate
- Microsoft Teams Administration – Expert
- OneDrive Administration – Expert
- Endpoint Management (Intune) – Expert
Infrastructure & Networking
- Azure Virtual Networks (VNets) – Advanced
- Network Security Groups (NSGs) – Advanced
- Firewall Configuration – Expert
- Network Configuration – Expert
- DNS Management – Expert
- DHCP Configuration – Expert
- TCP/IP Networking – Expert
- VPN Configuration – Expert
DevOps & Automation
- CI/CD Pipelines (Azure DevOps) – Intermediate
- GitHub Actions – Beginner
- Infrastructure as Code (IaC) – Intermediate
- Terraform – Intermediate
Virtualization & Infrastructure
- Computer Virtualization (Cloud) – Advanced
- Computer Virtualization (On-premises) – Advanced
- Infrastructure Monitoring – Intermediate
- Windows Server 2003+ Expert
- Hardware Configuration – Expert
- Software Configuration – Expert
Web & Domain Management
- Web Hosting Management – Advanced
- Domain Management – Advanced
- cPanel/WHM Administration – Intermediate
- SSL Certificate Configuration – Intermediate
- WordPress Administration – Intermediate
RMM & Endpoint Tools
- Microsoft Intune MDM – Intermediate
- ConnectWise Automate – Expert
Active Directory & Identity
- Active Directory Domain Services (AD DS) – Expert
- Group Policy Management – Expert
- User Access Control – Expert
- Security Groups Management – Expert
Cloud Computing
- Microsoft Azure – Advanced
- Microsoft 365 – Advanced
- Azure App Services – Intermediate
- Azure Front Door – Intermediate
- Azure CDN – Intermediate
Security & Compliance
- Security Compliance – Expert
- Incident Management – Expert
- Email Security (SPF, DKIM, DMARC) – Expert
- Microsoft Entra ID (Azure AD) – Expert
- Multi-Factor Authentication (MFA) – Expert
- Role-Based Access Control (RBAC) – Expert
- Tenant Assessment – Expert
🔷 EXPERIENCE
Service Desk Manager
Global Micro Solutions | Johannesburg, South Africa
Lead and manage service desk operations supporting enterprise clients.
Oversee incident management, escalation processes, and SLA performance.
Drive service improvement initiatives to enhance customer satisfaction.
Implement structured ITIL-based processes to improve efficiency.
Mentor and manage technical support teams to ensure high performance and accountability.
Network Architect
Global Micro Solutions
Design and implement secure, scalable network infrastructures.
Architect firewall and security solutions using leading technologies.
Plan and execute infrastructure upgrades and migrations.
Provide strategic input on cloud integration and hybrid environments.
Ensure business continuity through resilient network design.
Senior Systems / Infrastructure Roles (Earlier Career)
Deployment and maintenance of Microsoft server environments.
Active Directory, networking, and endpoint management.
Firewall configuration and network security hardening.
Technical consulting and client-facing solution delivery.
Pre-sales technical advisory and solution design.
🔷 PROFESSIONAL PHILOSOPHY
Technology should not just function — it should empower.
I believe in building systems that are secure, scalable, and aligned with long-term business goals while maintaining exceptional service delivery standards.
🔷 CORE COMPETENCIES
Infrastructure & Networking
Network Architecture & Design
Firewall & Security Solutions
LAN/WAN Implementation
VPN & Remote Access Solutions
Infrastructure Monitoring
Cloud & Microsoft Technologies
Microsoft Server Environments
Azure & Cloud Services
Identity & Access Management
Microsoft 365 Administration
Service Management & Leadership
ITIL Practices
SLA & KPI Management
Incident & Problem Management
Team Leadership & Mentorship
Client Relationship Management
🔷 CERTIFICATIONS
Microsoft Certifications
Fortinet Certifications
SonicWall Certifications
CompTIA Certifications
Additional vendor and security-related credentials