ABOUT ME

I am an experienced IT professional with over 15 years of delivering solutions across enterprise environments, supported by more than 15 years of hands-on exposure to networking, cybersecurity, and infrastructure technologies. My background spans Microsoft ecosystems, including Azure, Microsoft 365, Windows Server, and Linux platforms, allowing me to design and support secure, scalable, and reliable systems.

Over time, my role has evolved beyond purely technical delivery into contributing to broader decision-making around infrastructure, security, and operational efficiency. I have been involved in designing environments that support business continuity, improve performance, and enable organisations to scale effectively in increasingly digital environments.

Alongside my technical experience, I hold a Higher Certificate in Information Technology and I am currently pursuing a Degree in Information Technology and Management. This has strengthened my understanding of how technology supports business strategy, governance, and organisational performance, reinforcing the importance of aligning IT initiatives with business objectives.

I have moved my focus toward using my technical experience to drive:

  • Digital transformation and cloud adoption
  • Improved operational efficiency through automation and optimisation
  • Stronger IT governance, risk management, and compliance
  • Better alignment between IT services and business needs
    Scalable and secure infrastructure that supports long-term growth

Key Areas of Strength:

  • IT Infrastructure & Cloud Architecture (Azure, Microsoft 365, Hybrid Environments)
  • Networking & Security (LAN/WAN, Firewalls, VPNs, Risk Mitigation)
  • Systems Administration (Windows Server, Exchange, Linux)
  • Automation & Optimisation (PowerShell, Bash, Process Improvement)
  • IT Governance, Risk & Compliance Awareness (including data protection considerations such as Protection of Personal Information Act)
  • Business & IT Alignment | Digital Strategy | Operational Efficiency
  • Incident, Change & Service Management (aligned to ITIL principles)

I am focused on continuing to grow into senior leadership roles where I can contribute to strategic planning, stakeholder engagement, and the effective use of technology to support business success.

Let’s connect if you’re looking for a professional with a strong technical background, a business mindset, and a passion for continuous improvement.

Administration & Management

  • System Administration – Expert
  • Microsoft 365 Administration – Expert
  • Exchange Online – Expert
  • SharePoint Administration – Intermediate
  • Microsoft Teams Administration – Expert
  • OneDrive Administration – Expert
  • Endpoint Management (Intune) – Expert

Infrastructure & Networking

  • Azure Virtual Networks (VNets) – Advanced
  • Network Security Groups (NSGs) – Advanced
  • Firewall Configuration – Expert
  • Network Configuration – Expert
  • DNS Management – Expert
  • DHCP Configuration – Expert
  • TCP/IP Networking – Expert
  • VPN Configuration – Expert

DevOps & Automation

  • CI/CD Pipelines (Azure DevOps) – Intermediate
  • GitHub Actions – Beginner
  • Infrastructure as Code (IaC) – Intermediate
  • Terraform – Intermediate

Virtualization & Infrastructure

  • Computer Virtualization (Cloud) – Advanced
  • Computer Virtualization (On-premises) – Advanced
  • Infrastructure Monitoring – Intermediate
  • Windows Server 2003+ Expert
  • Hardware Configuration – Expert
  • Software Configuration – Expert

Web & Domain Management

  • Web Hosting Management – Advanced
  • Domain Management – Advanced
  • cPanel/WHM Administration – Intermediate
  • SSL Certificate Configuration – Intermediate
  • WordPress Administration – Intermediate

RMM & Endpoint Tools

  • Microsoft Intune MDM – Intermediate
  • ConnectWise Automate – Expert

Active Directory & Identity

  • Active Directory Domain Services (AD DS) – Expert
  • Group Policy Management – Expert
  • User Access Control – Expert
  • Security Groups Management – Expert

Cloud Computing

  • Microsoft Azure – Advanced
  • Microsoft 365 – Advanced
  • Azure App Services – Intermediate
  • Azure Front Door – Intermediate
  • Azure CDN – Intermediate

Security & Compliance

  • Security Compliance – Expert
  • Incident Management – Expert
  • Email Security (SPF, DKIM, DMARC) – Expert
  • Microsoft Entra ID (Azure AD) – Expert
  • Multi-Factor Authentication (MFA) – Expert
  • Role-Based Access Control (RBAC) – Expert
  • Tenant Assessment – Expert

🔷 EXPERIENCE

Service Desk Manager

Global Micro Solutions | Johannesburg, South Africa

  • Lead and manage service desk operations supporting enterprise clients.

  • Oversee incident management, escalation processes, and SLA performance.

  • Drive service improvement initiatives to enhance customer satisfaction.

  • Implement structured ITIL-based processes to improve efficiency.

  • Mentor and manage technical support teams to ensure high performance and accountability.

Network Architect

Global Micro Solutions

  • Design and implement secure, scalable network infrastructures.

  • Architect firewall and security solutions using leading technologies.

  • Plan and execute infrastructure upgrades and migrations.

  • Provide strategic input on cloud integration and hybrid environments.

  • Ensure business continuity through resilient network design.

Senior Systems / Infrastructure Roles (Earlier Career)

  • Deployment and maintenance of Microsoft server environments.

  • Active Directory, networking, and endpoint management.

  • Firewall configuration and network security hardening.

  • Technical consulting and client-facing solution delivery.

  • Pre-sales technical advisory and solution design.

🔷 PROFESSIONAL PHILOSOPHY

Technology should not just function — it should empower.
I believe in building systems that are secure, scalable, and aligned with long-term business goals while maintaining exceptional service delivery standards.

🔷 CORE COMPETENCIES

Infrastructure & Networking

  • Network Architecture & Design

  • Firewall & Security Solutions

  • LAN/WAN Implementation

  • VPN & Remote Access Solutions

  • Infrastructure Monitoring

Cloud & Microsoft Technologies

  • Microsoft Server Environments

  • Azure & Cloud Services

  • Identity & Access Management

  • Microsoft 365 Administration

Service Management & Leadership

  • ITIL Practices

  • SLA & KPI Management

  • Incident & Problem Management

  • Team Leadership & Mentorship

  • Client Relationship Management

🔷 CERTIFICATIONS

  • Microsoft Certifications

  • Fortinet Certifications

  • SonicWall Certifications

  • CompTIA Certifications

  • Additional vendor and security-related credentials